Privacy policies


This privacy notice governs the treatment of personal data by the Hotel Boutique Casona de los Sapos, commercially known as "CASONA DE LOS SAPOS", to which we will refer hereinafter under this name, with address at Calle 6 Sur Número 508, Local "A", Colonia Centro, C.P. 72000, Puebla, Puebla; in its capacity as responsible, which will treat the personal data that concern you as owner of your personal data, in order to protect your privacy and your right to informational self-determination, as provided in the Federal Law on Protection of Personal Data Held by Private Parties (the "LFPDPPP"), its Regulations and the Privacy Notice Guidelines issued by the Ministry of Economy (the "Ordinances"). In CASONA DE LOS SAPOS we treat your personal data with the purpose of carrying out the activities and management focused to comply with the obligations originated and derived from any commercial and/or legal relationship that we establish with you and that we consider primary purposes, which include:

I. To provide the services and products you request from CASONA DE LOS SAPOS, including accommodation services, food and beverages (restaurant and bar), room service, massages, spa, private rooms, events, 24 hour internet and safe deposit boxes;
II. Conform your identity and/or that of your legal representative;
III. Establish contact with you;
IV. To allow your access to our facilities;
V. Understand and attend to your needs;
VI. Verify the information you provide to us;
VII. Elaborate quotations about our products and services;
VIII. To send you the requested products;
IX. Enforce warranties on our products and/or services;
X. Comply with the applicable legal requirements;
XI. To prepare and send you invoices;
XII. Videotape our facilities for security purposes;
XIII. Manage collection;
XIV. To enable the management, administration and security of your personal data; and
XV. Maintain physical, electronic and procedural safeguards of your personal data in terms of the applicable legislation and regulations.

Additionally, we will treat your personal data for other secondary purposes, which do not give rise to nor are necessary for the legal and/or commercial relationship that we establish with you, which include:

I. To provide you with information about the organization of events;
II. To participate in our loyalty programs;
III. To send you newsletters, promotions and special offers, as well as other marketing and prospecting communications about our services or products; to conduct surveys, sweepstakes and contests. We may provide these communications online, by email, by telephone, by mobile device or text message (including SMS and MMS) and by postal mail.
IV. We may aggregate your personal information with data from third parties for the purposes of analysis, statistics and review of consumption patterns;
V. Integrate and maintain an updated database of customers and guests;
VI. Provide service to you through our website, and
VII. Process your comments, suggestions, complaints and clarifications.

You can exercise your rights of access, rectification, cancellation and opposition to the processing of your data, as well as limit its use and disclosure, or revoke your consent, through the means that our Privacy Officer makes available in the comprehensive privacy notice available on our website: